Cresenia Care – Terms & Privacy Policy
Effective Date: January 1, 2025
1. Overview
Welcome to Cresenia Care. We’re committed to delivering safe, compassionate, and professional non-medical home care and staffing services. This Terms & Privacy Policy explains how we operate, how we protect your personal information, and what you agree to by using our services or visiting our website.
By accessing or using Cresenia Care’s services, you accept and agree to the following terms. If you do not agree, please do not use our services.
2. What We Do
Cresenia Care offers non-medical home care and staffing services, including specialized newborn care (Baby Nurse staffing). Our services include:
Non-Medical Home Care Services:
- Companionship and daily living support
- Light housekeeping and errands
- Personal hygiene assistance
- Transportation and appointment reminders
- Support for elderly and individuals with limited mobility
Newborn Care (Baby Nurse) Staffing Services:
- Sleep training & routine building (at parent’s request)
- Feeding support (bottle or breastfeeding)
- Diapering & soothing techniques
- Newborn safety & wellness monitoring
- Emotional and hands-on support for parents and siblings
We provide non-medical support only. We do not offer clinical, skilled nursing, or medical services.
3. Information We Collect
When you interact with Cresenia Care—through our website, intake forms, or communication channels—we may collect:
- Full name
- Phone number
- Email address
- Home address (if necessary for care)
- Service details or preferences
We only collect the information needed to provide the best care and staffing experience.
4. How We Use Your Information
We use your information to:
- Respond to your inquiries
- Set up, manage, and adjust care schedules
- Assign appropriate caregivers or baby nurses
- Contact you about your care
- Send service updates and confirmations via phone, email, or SMS
- Keep records for coordination, support, and billing
We do not sell, rent, or share your personal data with third parties.
5. SMS Communication & Consent
If you provide your phone number and opt in to receive text messages:
- You may receive SMS messages for reminders, confirmations, or urgent updates
- SMS consent is not shared with third parties or affiliates
- You may opt out at any time by replying “STOP”
A link to this Privacy Policy is included on all relevant web forms and in the footer of our website.
6. Who Has Access to Your Information
Only authorized Cresenia Care staff have access to your data. This includes caregivers, baby nurses, managers, and administrative team members—only as needed to serve you.
7. Client Responsibilities
By using Cresenia Care services, you agree to:
- Provide accurate and up-to-date information
- Maintain a safe environment for care providers
- Communicate changes in needs or emergencies promptly
- Treat staff members with respect
- Pay for services on time as agreed in your service plan
- Payment Terms
Service rates and payment schedules are outlined in your care agreement.
Accepted payment methods include:
- Credit or debit card
- ACH bank transfer
- Check (for approved clients)
Late or failed payments may lead to service delays, fees, or account suspension.
9. Scheduling & Caregiver Assignments
We strive for consistency in staffing and will match you with qualified, compassionate caregivers. If scheduling conflicts, illness, or emergencies arise, Cresenia Care may assign an alternative staff member. We will notify you of any changes as early as possible.
10. Confidentiality & Privacy
Your information is kept private and protected. All personal data is stored securely and only shared with Cresenia Care personnel when necessary to deliver services. Please review our Privacy Policy (this document) for full details.
11. Liability Disclaimer
Cresenia Care is not liable for:
- Injuries or incidents due to unsafe client environments or negligence
- Events outside our control (illness, natural disaster, service interruptions)
- Medical situations beyond the scope of non-medical care
We carry appropriate general liability insurance in accordance with New York state law.
12. Ending or Pausing Services
You may pause or end services at any time with written notice based on your signed agreement.
Cresenia Care may pause or discontinue services if:
- There is a safety concern
- Payments are past due
- There is a violation of these terms
- Services are no longer appropriate for a non-medical setting
13. Website Use
Our website content (text, forms, images, logo, etc.) is the property of Cresenia Care. It may not be copied, reused, or distributed without written permission.
Users agree not to misuse our site or submit false information.
14. Policy Changes
We may update this Terms & Privacy Policy from time to time. If updates are made, we will update the Effective Date at the top and post the latest version here.
15. Governing Law
This Terms & Privacy Policy is governed by the laws of the State of New York.
Any disputes shall be handled in the appropriate courts within New York.
16. Contact Information
If you have questions about our terms, privacy practices, or services, please contact us:
Thank you for choosing Cresenia Care. We’re honored to support you and your loved ones with compassion, professionalism, and care you can trust.